Frequently Asked Questions
Do not attempt to repair damaged equipment. Call 831-3546 to report it or, in a classroom, pick up the black IP phone and press "0".
Frequently Asked Questions
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Q: If I need assistance for the AV media equipment, whom do I call?
A: In any classroom, pick up the black IP phone and press "0" to reach the Classroom Assistance Network call center or call 831-3546.
Q: Whom do I report broken equipment to?
A: Pick up the black IP phone in any classroom and press "0" or call 831-3546 to reach the Classroom Assistance Network call center and and report the broken equipment. You can also report it online using the equipment repair request form.
Q: Whom do I contact about broken or missing classroom furniture?
A: Any broken or missing furniture can be reported to schedoffice@udel.edu.
Q: How do I turn on the video/data projector in the classroom?
A: There are 2 different classroom types on campus, those operated by a touch panel and those operated by a button pad.
Both the touch panels and button pads have a control for turning the projector on (and off). For more details, see the "Button-Pad Control Panel" or "Touch-Panel Control Panel" articles in "Operating Instructions and Orientations."
Q: Do I need a key to open the AV media cabinet? How do I access the AV equipment in the classroom? Where can I get an AV media cabinet key?
A: While we are in the process of removing the locks from the AV cabinets, to be safe, you should still sign out a key for AV media cabinet in the room where you will be teaching . Call 831-3546 to arrange to sign out a key and then pick it up at either 210 Gore Hall, 106 Kirkbride (back entrance), or 007 East Hall.
Q: Should I lock the AV media cabinet when my class is over?
A: Yes, please turn off all equipment and close the AV equipment cabinet prior to leaving your classroom. On those cabinets with locks, please also lock the cabinet.
Q: How do I connect my notebook computer to the video/data projector in the classroom?
A: There should be a cable located in or on top of the cabinet connected to the AV media equipment. With so many different people using rooms, it is impossible to guarantee a working cable will be in the classroom. This situation can change from hour to hour. To be absolutely certain you will always have a cable, and never be inconvenienced by an absent or damaged cable, it’s a good investment to have your own set of cables. If the cable is not connected to the control/connection panel, please connect it to the appropriate ports. Then connect the cables to the appropriate ports on your laptop. If you have a computer with other than the standard output connection (HD15), you will need to provide your own adapter. For more detailed information, please see the "Connecting Your Computer" or Connecting your Macintosh Computer" articles in "Operating Instructions and Orientations."
MACINTOSH USER: Remember to bring a DVI->VGA adapter for the video cable.
Q: How do I get my notebook computer to project after I have connected to the data/video projector?
A: Turn on the projector, connect your laptop to the connection panel using the VGA cable, then turn on your notebook (Most computers will recognize the connection to the projector and automatically project). If your computer is already turned on and connected and still not projecting, toggle VGA/Monitor output on your computer (Try Fn+F2 or Fn+F8.)
For more information, see either the "Button-Pad Control Panel" or the "Touch-Panel Control Panel" articles in "Operating Instructions and Orientations."
Q: What should I do if I have my laptop connected to the video/data projector and no image is projecting onto the screen?
A: Pick up the IP phone and press "0" to reach the Classroom Assistance call center. The call center operator can usually help you resolve the problem in just a couple minutes. The operator can remotely operate the control system for your room and talk you through common problems such as cable connections and basic display settings. For more information on how to successfully connect your computer see either the "Button-Pad Control Panel" or the "Touch-Panel Control Panel" articles in "Operating Instructions and Orientations."
Q: Do I have to register my laptop on the University network?
A: While your computer will work within the University network without being registered, you must register your machine before it will be able to go beyond the University network to the world wide web. You can obtain assistance in registering your laptop at IT-User Services in Smith Hall by calling 831-6000.
Q: Can I access the internet from the classrooms?
A: Yes. All the classrooms will have an ethernet port and cable. In some rooms, a wireless internet connection will also be available.
Q: What is a video/data projector?
A: This is a piece of AV equipment, usually mounted in the ceiling, that can display video, such as VHS, DVD, or laptop display.
Q: Where is the data/video projector installed in the classroom?
A: The video/data projector will be:
Q: The VGA (laptop video) cable is missing in my classroom. Whom do I contact to get a replacement?
A: Please pick up the black IP phone in your classroom and press "0" to call the Classroom Assistance Network call center or call 831-3546.
Q: What do I need to do in order to get sound from my laptop during a presentation?
A: A sound cable (1/8") is provided in or on top of the media cabinet. Plug it into your laptop's headphone jack at one end and the connection panel audio jack at the other. Make sure that your laptop volume and the volume on the control panel are turned up and not muted. Pick up the IP phone and press "0" to call the Classroom Assistance call center for assistance.
Q: What should I do if the video/data projector will not shut off?
A: Please pick up the IP phone in the classroom and press "0" to call Media Services. The call center operator will be able to remotely turn off the projector. (Note: Leaving the projector on can lead to costly lamp replacements.)
Q: What should I do if the pins on the VGA cable connector appear broken or bent?
A: Pick up the black IP phone in your classroom and press "0" to reach the Classroom Asssistance Network call center or call 831-3546 and report the problem. Do not attempt to straighten the pins yourself.
Q: My tape/DVD is stuck in the VCR/DVD player and I can't get it out, what do I do?
A: Verify that the VCR/DVD power is on and press the eject button. If this still does not work please do not attempt to remove the tape/DVD yourself -- pick up the black IP phone in any classroom and press "0" or call 831-3546 to reach the Classroom Assistance Network call center.
Q: What should I do if there is no power to the DVD/VCR player?
A: Using the control panel, turn the AV system off and then back on. If that does not help, make sure the DVD/VCR player itself is turned on.
Q: How do I connect to websites outside of www.udel.edu?
A: You must register your computer's internet connection on the University network. Connect to the network, visit http://www.udel.edu/network/, and click "Register your computer for internet access." For different internet connections (wireless, ethernet, another ethernet connection, etc.), you must register each one.
For more assistance on internet/network problems, call 831-6000.